All sales are final. Due to staffing, sauna, & wood resource allocation based off capacity ahead of time, we cannot refund or reschedule same day or past no-show bookings for any reason. Purchasing Peek Protect can insure your booking at checkout, allowing you to cancel for any reason up to 24 hours beforehand for extra peace of mind. ​​ While we don't offer refunds, we offer free, unlimited self-rescheduling up to 24 hours before your booking time (up to 72 hours before for private saunas). Single day passes and private saunas are transferable to others if you can't make it and want someone to go in your place. If you wish to reschedule a public session within those timeframes, you can self-reschedule by accessing your Customer Portal (found in your initial booking email called "Your Activity" from Sauna Camp Minnesota or the text reminders we sent) or can email or call us directly. Unused packs or passes are non-refundable and cannot be rescheduled or carried over into future seasons. While monthly & season passes are non-transferable, 4 packs & 8 packs can be gifted or used by others by simply giving them your Member ID to book with.