Frequently Asked Questions

Some common questions and answers about Sauna Camp that you might need to know to make your experience as seamless as possible.

Can I reschedule my time slot?

In your initial booking confirmation email (subject line "Your Activity") from Sauna Camp & Peek you have a “Customer Portal” link that’ll allow you to self-reschedule free of charge anytime up to 24 hours before your event for public sessions and 72 hours before a private session. We do not offer refunds.

Is there lodging at Sauna Camp?

Sauna Camp is based at a summer camp that is just outside of the Twin Cities (about 15 miles). We have some lodging on site, but this is typically for large groups and retreats as it is a 30-person cabin. We are a sauna and cold plunge experience with 2-hour sessions with both public and private activities available.

For people interested in hosting at retreat with catering, lodging, and custom at Sauna Camp and our host site, Camp Fire Minnesota, see here for more details.

For smaller groups and individuals coming from out of town, there are lots of local lodging options that we can recommend if you wish so you can come to Sauna Camp and also check out beautiful Minneapolis! Email us at info@saunacamps.com

What should I bring to Sauna Camp?

A towel, your swimsuit, some water, foot protection (like neoprene water shoes, wool socks, as well as sandals for walking on the ice) and a change of dry clothes!

We have shower and bathroom facilities a short walk from our beach front so that you can change into your swimsuit beforehand and out of your wet suit after, so you can leave feeling so fresh n' so clean.

We also have heated changing tents down by the lake.

Also, please make sure everyone in your party signs their digital waiver prior to arrival. You can find this waiver in the digital portal you are sent in emails and text messages.

Are there towels for me to borrow or rent?

We encourage our guests to bring their own towels to Camp. If you do not have one, we do have turkish towels that can be purchased easily on site or pre-ordered on our online store.

Is there water available on site?

Yes! We recommend our guests bring their own water and bottles but we do have extra coolers of water for refills to make sure everyone stays as hydrated as possible.

How do I get to Sauna Camp?

Sauna Camp is located at Camp Fire Minnesota at 3300 Tanadoona Dr in Excelsior, MN. From downtown Minneapolis, take I-394 West to I-494 South, take MN-7 West. After 8 miles, take a left on Hazeltine Blvd and then a right on Tanadoona Dr. after 1.5 miles. You will see a small street sign for Camp Fire. Take a right there and follow the road until the end. Welcome to Camp!

Where should I park?

Our host location, Camp Fire Minnesota, has a parking lot that has plenty of free spaces available for everyone. Park here and follow the signs down to the lake to check in with our staff. Make sure to have your QR code ready to be scanned.

Are there bathrooms or changing rooms near the saunas and cold plunges?

There are bathrooms halfway between the parking lot and the lake (about a 3 minute walk) for you to conveniently change and use the restroom before heading down to the lake. We also have heated changing tents at the Sauna Camp beach for convenient quick changes.

Once you change into your bathing suit, you can store all your stuff in one of our storage cubbies. There are staff present to watch over your things while you are in the saunas and cold plunges.

What is the accessibility like for people with disabilities or physical differences?

There is a small 5-minute dirt road walk from the parking lot down to the Sauna Camp beach. We have a utility vehicle that can be used to transport one person at a time down to our sauna village. Call us or email us at info@saunacamps.com ahead for a time to let us know how we can accommodate your visit.

The saunas are not wheelchair accessible.

Does my membership or multi-visit pack cover private saunas?

The season pass memberships and the 4-pack and 8-pack passes are only for use at the public sauna and cold plunge experiences and cannot be redeemed for private sessions.

If I buy a 4-pack or 8-pack pass or a season pass, how do I redeem my visits?

Once you buy a 4-pack or a 8-pack pass or season pass, you will get a receipt of purchase, and a membership confirmation email in your inbox with a "member code". This ID is your key to redeeming each of your visits in your pack.

When you are ready to book a session, just go to "Public Sauna and Cold Plunge", select the date and time slot you want, and redeem one of your visits using your member ID. One of your visits will automatically be deducted from your pack. Have more questions about packs and memberships? CLICK HERE for more answers.

Where do I find my member ID?

Once you buy a 4-pack or a 8-pack pass or season pass, you will get a receipt of purchase, and a membership confirmation email in your inbox with a "member code". This ID is your key to redeeming each of your visits in your pack. Please keep this number ready so you can redeem your visits easily. If you lose your member ID, call us and we can easily look your number up for you.

NOTE: If you are only buying a single public day pass or a private sauna, you do not have a member ID and can just leave this section blank and continue checking out.

How do I redeem a gift card?

When you purchase a gift card, you will be sent a confirmation email with a "Redemption Code" included. When you book your sauna session, use that redemption code by typing it into the "promo code / gift card / store credit" box before you check out.

Are kids allowed at Sauna Camp?

Yes! Kids over the age of 6 are welcome at Sauna Camp. In fact, we encourage people to share this experience with the whole family. Each child requires their own booking and must be supervised by a parent at all times.

If they are under 18, they must be accompanied by an adult at all times who can also sign their waiver forms for them.

NOTE: Sometimes children under 12 are not big fans of the very hot temperatures that are standard for our public saunas. We find that kids prefer a milder sauna and make more frequent trips in and out of the sauna during a session. We recommend the private sauna experience if you have children under 12 so you have more control over the temperature in your sauna (instead of the public one).

Can we bring food or alcohol to our sauna session?

At Sauna Camp, we have a strict no drugs or alcohol policy concerning the saunas and cold plunge experience for health and safety reasons for both you and for those around you. We only allow rehydrating beverages like water, electrolytes, and other similar options.

Some light snacks are encouraged outside the sauna but there is no outside food allowed in the saunas for sanitation purposes. A good salty snack is perfect for a fulfilling sauna session.

What is your cancellation policy?

All sales are final. Due to staffing, sauna, & wood resource allocation based off capacity ahead of time, we cannot refund or reschedule same day or past no-show bookings for any reason.

Purchasing Peek Protect can insure your booking at checkout, allowing you to cancel for any reason up to 24 hours beforehand for extra peace of mind.

While we don't offer refunds, we offer free, unlimited self-rescheduling up to 24 hours before your booking time (up to 72 hours before for private saunas). Single day passes and private saunas are transferable to others if you can't make it and want someone to go in your place.

If you wish to reschedule a public session within those timeframes, you can self-reschedule by accessing your Customer Portal (found in your initial booking email called "Your Activity" from Sauna Camp Minnesota or the text reminders we sent) or can email or call us directly.

Unused packs or passes are non-refundable and cannot be rescheduled or carried over into future seasons. While monthly & season passes are non-transferable, 4 packs & 8 packs can be gifted or used by others by simply giving them your Member ID to book with.